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Before Purchase
Do you ship overseas?
- Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We wish to provide you the best shipping rate, please message us if you have any other concerns about shipping.
How long will it take to deliver?
Delivery times for different regions are as follows:
- Americas: within 2-3 business days
- Asia: within 2-3 business days
- Europe: within 3-5 business days
- Middle East: within 3-5 business days
- Oceania: within 3-5 business days
Please note that these are approximate delivery times and may vary based on specific locations within each region.
What is the song library like on ISEE Karaoke?
- ISEE Karaoke offers an extensive collection of over 400,000 songs in various languages and genres, catering to a wide range of musical preferences from children's tunes to classic hits, we've got it all! Discover your favourite karaoke songs at Song Library Let the music move you!
Are the microphones included with ISEE Essential of professional quality?
Yes, ISEE Essential provides professional-grade UHF microphones that ensure precise voice quality, greater frequency range, improved signal quality, less interference, enhancing your singing experience.
Can I easily connect ISEE Essential to my existing audio system?
Yes, ISEE Essential offers easy connectivity options through RCA/Aux inputs, eliminating the need for additional karaoke speakers and saving space while ensuring high-quality sound output.
Can I control ISEE Essential using my smartphone or tablet?
Yes, you can control ISEE Essential using your smartphone or tablet for easy song selection and music effects adjustment without bulky touch monitors.
It supports unlimited device connections, enabling multiple users to join in for a collaborative and interactive karaoke experience. Download the App “KEX Karaoke” to explore more. Click here to download “KEX Karaoke”
What kind of audio experience can I expect from ISEE Karaoke?
- ISEE Karaoke delivers a superior audio experience with FLAC audio files, preserving sound details and providing unparalleled clarity and richness to enhance your karaoke sessions.
- In contrast, many other karaoke systems prioritize song quantity over audio quality, resorting to compressed MP3 files that can compromise the overall sound experience.
- By opting for ISEE Karaoke, you can enjoy a truly immersive singing experience where every note and vocal inflection is faithfully reproduced with exceptional detail.
How does ISEE Karaoke ensure an immersive video experience?
- ISEE Karaoke delivers stunning 4K quality for new songs, while also remastering and upscaling classic tracks to breathe new life into your favourite hits.
- Enjoy original music videos and captivating movie clips when the original music videos are unavailable, eliminating the distractions of random models or scenery that don’t fit the vibe of the song. With ISEE Karaoke, you'll experience video quality like never before.
What warranty and support options are available?
ISEE Essential includes a 1-year warranty from the date of purchase to address any issues with your karaoke machine promptly. We also offer a Lifetime Free online remote inspection service, allowing our team to perform online inspections and software repairs during office hours. Simply switch on the Quicksupport program and schedule an appointment with us.
In the event of any hardware issues, you can also send us the main unit for repair or replacement. You can rest assured that we are dedicated to providing you with the best after-sales support to ensure a seamless karaoke experience.
Why should I trust ISEE Karaoke as a brand with a trusted legacy?
With over 35 years of experience in the karaoke entertainment industry, ISEE Karaoke has built a reputation as a trusted brand among 5-star international hotels, private clubs, and home users worldwide, delivering exceptional karaoke systems that prioritise quality, innovation, and customer satisfaction.
Do you have a return or exchange service?
Yes, we do. Please refer to this Link for our return & exchange policy.
About Subscription
How to subscribe to the ISEE streaming service?
If you wish to renew the Android Platform cloud service, you can do so through the KEX App (Mobile or Tablet version) by subscribing to the service now.
Step 1:
Enter the KEX App (Mobile or Tablet version), click "🔗" or "Connect", then scan the QR code on the TV. After connecting the phone to the karaoke system, click on "System Settings," and then click on "Manage Subscription Status" to access the online subscription system.
Step 2:
Once you are in the online subscription system, please register an account. After registration, the system will automatically recognize the Karaoke Machine's Serial Number. Next, choose the appropriate subscription plan, and the system will redirect you to the payment page.
Step 3:
Select the preferred payment method, such as credit card or Apple Pay. After successful payment, you will be redirected back to the KEX App.
Step 4:
After successful payment, please restart the Karaoke Machine. Once it's restarted, you can use the cloud update service.
Unable to find "Manage Subscription Status" or access the online subscription system?
You can directly click on https://app.kexkaraoke.com/ to access the subscription system.
The system cannot automatically recognize the ISEE Essential's Serial Number?
You can enter it manually. The Karaoke Machine's Serial Number can be found in the KEX App (Mobile or Tablet version) under "System Settings."
Alternatively, when you connect ISEE Essential to the TV and turn on the karaoke machine, the third line in the upper left corner of the TV will display the Serial Number.
How to cancel my ISEE subscription?
Step 1:
Enter the KEX App (Mobile or Tablet version), click "🔗" or "Connect", then scan the QR code on the TV. After connecting the phone to the karaoke system, click on "System Settings".
Step 2:
Click on "Manage Subscription Status" to access the online subscription system. Log in, and within the subscription management, click on "Cancel Subscription."
How to have Remote Technical Support via Quick Support
Should you still have any issues with your ISEE Karaoke, please contact us and make an appointment for remote technical support on Quick Support. To start with, switch on your Wireless Remote and ISEE Karaoke, Press the “Home” button on the remote and exit from the “ISEE Karaoke” application. Now return to the Android Default home page and open the “Quick Support” application. Then, look for your Device ID and inform us your ID. We will remotely access your device and provide instant Technical Support.
About Setting
How to set up ISEE Essential?
Please follow the instruction to set up ISEE Essential.
How can I find my ISEE Essential’s serial number?
To find the serial number of your ISEE Essential karaoke machine, you can use the following methods:
1. KEX App (Mobile or Tablet version):
- Open the KEX App on your mobile or tablet device.
- Click on the "🔗" or "Connect" button.
- Scan the QR code displayed on your TV screen.
- In the KEX App, navigate to "System Settings" where you can find the Karaoke Machine's Serial Number.
2. TV Display:
- Connect your ISEE Essential to the TV and turn on the karaoke machine.
- Look for the third line in the upper left corner of the TV screen. The Serial Number should be displayed there.
3. Physical Sticker:
- Check behind the ISEE Essential box.
- Look for a serial number sticker located under the RCA input port.
How to connect my ISEE Essential to Wifi?
Step 1: Power On and Connect to TV/Projector
Assemble the 12V/3A AC adapter, and plug it into the AC Power Port and power socket respectively. Connect the HDMI cable to ISEE Essential, and connect the other end of the HDMI cable to your TV’s HDMI port. Boot up the ISEE Essential now by pressing the On/Off button at the front panel. After that, you’ll be presented with the Autoplay scene on the TV.
Step 2: Connect Remote Control
Insert batteries for the Wireless Remote, then press the setting button “⚙ ” for 5 seconds. You’ll be presented with the setting page on the TV.
Step 3: Wi-Fi Setup
Use the remote control to select “Wireless Network”. Select your Wi-Fi Network, enter the password and select the “Connect” button.
Make sure the status of your Wi-Fi Network is “Connected”, before selecting “Finished” to complete the system setting. Your device is now connected to the internet.
If the status shows “Saved”, please re-enter the password.
How to change my system setting?
Step 1:
Enter the KEX App (Mobile or Tablet version), click "🔗" or "Connect", then scan the QR code on the TV. After connecting the phone to the karaoke system, click on "Advanced Settings"
Step 2:
Input password: "23456" to enter "Advanced Settings".
What is the password for "Advanced Settings"?
Please input "23456" to enter "Advanced Settings".
How to connect my mobile/tablet to ISEE Essential?
Please connect ISEE Essential to Wifi. Upon successful connection to the internet, you’ll be re-entering the Autoplay scene, with the QR-Code shown on the middle right of the TV screen.
Step 1: Download KEX Karaoke App
Please search and download "KEX Karaoke" in the App Store (for iPhone/iPad) or Google Play Store(for Android Mobile/ Android Tablet).
To start linking your smart device to your TV, make sure your device is connected to the same internet network as the ISEE Essential. Please note that you will need to download the “KEX Karaoke” app for Mobile / Tablet Users, before linking up with your devices.
Step 2:
A. Linking up with Tablet
Launch the “KEX Karaoke” app, tap the “Menu” bar on the left & tap “Connect” to fill in the IP address that is shown below the QR-Code. Once you are paired, the status shown on the device will turn from “Connect” to “Connected”. You are now paired and able to control your ISEE Karaoke device with your Tablet.
B. Linking up with Mobile for Remote Control
Launch the “KEX Karaoke” app, press “🔗 ”, and Scan the QR-Code that is shown on the middle-right of the TV screen.
Once you are paired, you will see "Connected". If not, please tap the "Connect" button to check if the IP address on your device matches the IP address shown below the QR-Code.
How to change ISEE Essential Display Resolution Settings?
Step 1
Press the setting button “ ⚙” for 5 seconds on the remote control to enter the “Setting” page on the TV.
Step 2
Choose “Other Settings” from the page, then enter the password “23456” and select “Home” to exit the KEX Karaoke app, with the arrows on the Wireless Remote. You’ll now be presented with the Android Home page on the TV.
Step 3
Click the “Folder" icon on the lower right corner and select “Settings”. Select “Display”, and then choose “HDMI Output Mode”. The Settings menu displays a list of available screen resolutions, with your current resolution selected.
Step 4
Choose a new resolution setting from the menu, and then press “ ” on the Wireless Remote. The ideal setting for HDTV is 720p or 1080p with a 30/60-Hz refresh rate. Please refer to your television's user manual for the correct resolution, or try several resolution settings until you find the right one. Once it is done, reboot your device by pressing the On/Off button at the front panel.
Step 5
After booting up, your device will automatically re-enter the “KEX Karaoke” App, and you should be presented with an Autoplay scene on the TV. If not, please select the “KEX Karaoke” App (Icon in black colour) on the Android Home Page, to re-enter the application manually. Your device is now all set.
About Warranty
Does ISEE Essential have Warranty?
ISEE Essential includes a 1-year warranty from the date of purchase to address any issues with your karaoke machine promptly. We also offer a Lifetime Free online remote inspection service, allowing our team to perform online inspections and software repairs during office hours. Simply switch on the Quicksupport program and schedule an appointment with us.
In the event of any hardware issues, you can also send us the main unit for repair or replacement. You can rest assured that we are dedicated to providing you with the best after-sales support to ensure a seamless karaoke experience.
How to have Remote Technical Support via Quick Support
Should you still have any issues with your ISEE Karaoke, please contact us and make an appointment for remote technical support on Quick Support. To start with, switch on your Wireless Remote and ISEE Karaoke, Press the “Home” button on the remote and exit from the “ISEE Karaoke” application. Now return to the Android Default home page and open the “Quick Support” application. Then, look for your Device ID and inform us your ID. We will remotely access your device and provide instant Technical Support.
What are the terms and conditions of the Warranty?
Your ISEE Essential is covered by a 1-year warranty from the purchase date, indicated on your receipt. Please provide the purchase invoice for warranty or servicing claims. For internet orders, refer to your registered email address.
ISEE Essential warranty covers the following scenarios:
- Malfunction of internal components
- No visible physical exterior damage causing a loss of product functionality
- Failure to boot despite correct power supply
- Malfunction of Interface Ports without visible physical damage affecting interface connectivity
- Erratic behavior (e.g., repeated crashes, inability to play songs) despite correct setup
ISEE Essential is not covered by the warranty for:
- Cosmetic Damage to the exterior without affecting functionality
- Human Damage causing a loss of functionality
- Cosmetic Damage to interface ports without affecting functionality
- Standard Port Wear-and-Tear leading to loss of functionality
- Product malfunctions due to outdated software. Ensure your ISEE Essential software is up-to-date.
Our customer support is available Monday to Friday: 10:30am - 7:30pm (GMT +8 hours)
Average answer time: 1-2h
For detailed setup instructions, please visit our User Manual.
For answers to common questions, please visit our FAQ page.
For troubleshooting tips, please visit our Troubleshooting page.