ISEE Essential is unable to turn on.
SYMPTOM |
CAUSE |
REMEDY |
ISEE Essential is unable to turn on. |
AC Adapter is loose on either end. |
Check that the AC Adapter is plugged in properly on both ends. |
AC Adapter has an incompatible voltage. |
Check that the AC adapter’s voltage is 12V/3A. |
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AC Adapter is not plugged in or the main switch is off. |
Check that the AC Adapter is plugged in properly, and that power is on at your main switch. |
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AC Adapter is faulty. |
Ensure the light of the AC Adapter is on. |
ISEE Essential shows no internet connection for the Wi- Fi Network.
SYMPTOM |
CAUSE |
REMEDY |
ISEE Essential shows no internet connection for the Wi- Fi Network. |
ISEE not connected to Wifi |
Connect ISEE Essential to your Wifi, see instruction here (https://iseekaraoke.net/pages/instruction) |
|
Your Wi-Fi router has no internet. |
Ensure that your router is plugged into your modem, and that the modem is turned on and connected to your ISP. |
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Wrong password |
Forget the current WiFi network, re-enter the password, and ensure it shows "connected" after entering the password. Connect ISEE Essential to your Wifi, see instruction here (https://iseekaraoke.net/pages/instruction) |
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Your Wi-Fi router is behind a corporate firewall / captive portal. |
Plug a Wireless Remote / USB mouse into your ISEE Karaoke. Right click twice to exit "KEX Karaoke" and open the Browser app. Refresh the page, input your username / password to login to the gateway. Once the setup is done, reboot the ISEE Essential. |
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Your Wi-Fi router is not setup with DHCP. |
Ensure that your router's DHCP server is enabled. |
Cannot Connect Wifi
SYMPTOM |
CAUSE |
REMEDY |
ISEE Essential cannot find my WiFi Network |
ISEE can only connect to 2.4GHz WiFi, not 5GHz |
Set your home WiFi to separate 2.4GHz and 5GHz networks |
Songs won't play on the ISEE Essential.
SYMPTOM |
CAUSE |
REMEDY |
Songs won't play on the ISEE Essential. | ISEE not connected to Wifi | Connect ISEE Essential to your Wifi, see instruction here (https://iseekaraoke.net/pages/instruction) |
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The Wi-Fi connection is unstable. |
Move the ISEE Essential closer to your Wi-Fi router or use a LAN cable for faster & more stable internet connection. |
|
ISEE Karaoke has crashed. |
Reboot ISEE Essential |
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Your cloud access subscription has expired. |
Visit https://app.kexkaraoke.com to renew your subscription to stream songs from the cloud platform. |
Mobile & Tablet ’s Remote Control does not work.
SYMPTOM |
CAUSE |
REMEDY |
Mobile & Tablet’s Remote Control does not work. |
ISEE Essential and your Mobile are not on the same Internet Network. |
Ensure that both the ISEE Essential and your devices are connected to the same internet network. |
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ISEE Essential is unable to display a QR-Code |
Restart your ISEE Essential, ensure it is connected to the internet, check the Wi-Fi connection or Ethernet connection. |
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ISEE Essential has disconnected from the Internet. |
Reconnect the device to an internet network, by using a Wi-Fi or an Ethernet connection. |
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Device has disconnected from the Wi-Fi. |
Reconnect your device to the same internet network as the ISEE Essential. |
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QR-Code & IP address changed due to the router network settings. |
Change your settings of IP address to static on your router. |
Blackout TV screens / No picture output / Weird colour.
SYMPTOM |
CAUSE |
REMEDY |
Blackout TV screens / No picture output / Weird colour. |
The HDMI cable is loose or faulty |
Replug/Replace HDMI Cable |
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Your TV is turned off, or in the wrong input mode. |
Turn on the TV and change to HDMI Input |
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ISEE Karaoke has crashed / frozen. |
Reboot ISEE Essential |
Audio isn’t playing on the ISEE Essential.
SYMPTOM |
CAUSE |
REMEDY |
Audio isn’t playing on the ISEE Essential. |
2RCA cable or Optical Audio cable is not connected. |
Connect the ISEE Essential to an audio system using the 2RCA cable or Optical Audio cable. |
|
Your audio system is turned off, or in the wrong input mode. |
Ensure that your audio system is on, and is receiving audio input from the correct port e.g. Optical / AUX / BGM etc. |
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ISEE Karaoke is muted. |
Unmute the ISEE Essential through your Mobile / Tablet’s Remote Control. |
Cannot find the KEX APP in app selection page
SYMPTOM |
CAUSE |
REMEDY |
Cannot find the KEX APP in app selection page |
APK crashed during update |
Contact us via this link to reinstall the APK. |
ISEE Karaoke has crashed / frozen
SYMPTOM |
CAUSE |
REMEDY |
ISEE Karaoke has crashed / frozen |
APK updating |
Check the TV in the upper left corner. If it shows "system updating," wait a few minutes. |
|
APK crashed |
Check the TV in the upper left corner. If it does not show "system updating," reboot the machine. |
For detailed setup instructions, please visit our User Manual.
For answers to common questions, please visit our FAQ page.
For troubleshooting tips, please visit our Troubleshooting page.
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