About After Sales & Support

1-Year Repair Free Service and Lifetime Online Assistance

Enjoy peace of mind with our 1-year repair free service, ensuring swift resolution of any issues with your karaoke machine. Benefit from our Permanent Free online remote inspection service, allowing our experts to conduct online inspections, software repairs, and upgrades. Simply activate the Quick Support program and schedule a remote appointment with us. For major issues, arrangements can be made to send the main unit for a replacement. Count on our commitment to providing top-notch after-sales support.

How to Have Remote Technical Support via Quick Support

Encounter any lingering issues with your ISEE Karaoke? Contact us to schedule remote technical support via Quick Support. Start by navigating to the Quick Support application on the Android Default home page. Share your Device ID with us to enable remote access for instant technical assistance.

Does ISEE Essential Have Warranty?

Your ISEE Essential comes with a 1-year limited warranty from the date of purchase, as indicated on your receipt. Remember to present the purchase invoice for warranty and servicing claims. For online purchases, refer to your registered email address.

ISEE Essential Limited Warranty Covers:

  • Malfunction of Internal components
  • No visible physical exterior damage affecting product functionality
  • Interface Ports malfunction with no visible physical damage
  • Errant behavior like repeated crashes, inability to play songs, hanging on a purple screen, or failing to start with updated software
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    ISEE Essential Limited Warranty Exclusions:

  • Cosmetic Damage without loss of functionality
  • Human-Induced Damage affecting product functionality
  • Physical damage to interface ports with no loss of function
  • Out-of-date software causing product malfunctions
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